Diberdayakan oleh Blogger.

Popular Posts Today

Mesquite Mother Killed Family, Self: Dallas ME

Written By Unknown on Sabtu, 16 Maret 2013 | 12.13

advertisement

Click Here!

Mesquite Woman Killed Family, Self

Angelica Vazquez shot and killed her husband, Marcelo Vazquez, and two young adult children, 21-year-old Paulina Vazquez (left) and 18-year-old Alejandro Vazquez (right), before killing herself in their suburban Mesquite home, according to the Dallas County Medical Examiner.

Four Found Dead Inside Mesquite Home

On Thursday, we expect to learn the names of the four people found dead inside a Mesquite home.

More Photos and Videos

The Dallas County Medical Examiner's Office has ruled the cause of deaths of four people found inside a Mesquite home as a murder-suicide.

The Dallas County medical examiner said the deaths of 44-year-old Marcelo Vazquez, 18-year-old Alejandro Roman Vazquez and 21-year-old Paulina Belen Vazquez have been ruled as homicides.

The death of Angelica Vazquez, 43, wife and mother, has been ruled as a suicide. A handgun was located on the floor in the master bedroom near her body, according to Mesquite police.

Detectives are still investigating a motive.

Mesquite police say the four bodies were found inside the home in the1400 block of Paintbrush Street four days after receiving a 911 call reporting gunfire.

Police officials told NBC 5 that officers were called to the home at about 6:30 a.m. Saturday after someone reported hearing gunfire.

The responding officers said they did not see anything unusual and did not see signs of forced entry. They said they were unable to reach the residents.

The officers left after talking with a neighbor who reported hearing and seeing nothing out of the ordinary. Officers returned to the house two more times Saturday morning but were still unable to reach anyone who lived at the home.

Police said the same officer who initially responded to the call returned to the home Wednesday morning and noticed mail in the mailbox and newspapers in the yard. Officials then made the decision to enter the home. Once inside, police discovered the four bodies.

The bodies of two men and two women were found in four separate rooms of the house. Each victim had been shot, Lt. Bill Hedgpeth said.

Police identified the victims on Thursday.

"We process every death scene the same way," he said. "We look for any type of forensic evidence and any type of evidence at all that would lead us in a particular direction. We keep an open mind about it, because we want to see where that evidence will take us."

Police have released few details about the case.

A family friend told NBC 5 that Paulina attended the University of North Texas and that her brother Alejandro graduated from Mesquite High School last year.

"It was just what I thought was just a happy family," said Gustavo Herrera, who told reporters he went to his senior prom with the 21-year-old victim.

Herrera and other friends were gathered outside of the victims' home until well past dark Wednesday night.

"There wasn't anything bad going on with the family," said neighbor Alex Turrubiartes, who graduated high school with the 18-year-old. "There was nothing -- no trouble, nothing; normal."

The investigation into the deaths is ongoing.

12.13 | 0 komentar | Read More

DWI Officer Fired for Drunken Driving

Officer Nicolas Ramirez, mugshot.

advertisement

Click Here!

Police officials have fired a DWI enforcement officer whose arrest in January on suspicion of drunken driving came amid a string of similar charges against Fort Worth officers and prompted a tough response by the department.

The Fort Worth Star-Telegram reports a disciplinary letter filed Thursday indicates Nicolas Ramirez's firing took effect earlier in the week.

Ramirez, 32, was off-duty and driving north of Fort Worth when his vehicle was spotted by an officer drifting off the road. Ramirez was arrested on suspicion of DWI after failing a field sobriety test. He's been free on $1,500 bond since shortly after his arrest.

Stella Lopez, whose daughter Sonia Baker was killed in a crash with an officer who was later convicted of intoxication manslaughter, said after Ramirez's arrest that Fort Worth Chief of Police Jeffrey Halstead needed to get tough and fire officers who break the law.

Halstead said at the time that he judges each case individually, but said Ramirez's arrest would be handled quickly and that he would fire any officer internal investigators determine had driven while drunk.

Ramirez's attorney could not be immediately reached for comment.

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More

Sketch Released in Duncanville Slaying

Written By Unknown on Jumat, 15 Maret 2013 | 12.13

Duncanville Police Dept.

A forensic artist produced the sketch for witness descriptions of a man seen running from Barbara Strain's home after she was shot several times on March 6.

advertisement

Click Here!

Duncanville Woman Shot Through Front Door

Duncanville police say 74-year-old Barbara Strain was fatally shot through the door of her home in the 1300 block of Highland Drive Wednesday morning.

Women Killed in Front of Her Home in Duncanville

Duncanville police are looking for whomever shot and killed a 74-year-old woman in front of her Duncanville home.

More Photos and Videos

Duncanville police have released a composite sketch in hopes of finding a man they believe is connected to the case of a woman gunned down at her front door on March 6.

A forensic artist produced the sketch for witness descriptions of a man seen running south from the home in the 1300 block of Highland Drive after 74-year-old Barbara Strain was shot to death.

Witnesses describe the man as 5-foot, 9 inches tall, thin and at the time he was wearing a gray hooded sweatshirt and blue jeans.

Oak Farms Dairy is offering a $10,000 reward and North Texas CrimeStoppers is offering a $5,000 reward for information leading to the arrest and indictment of the person(s) responsible for the crime.

Anyone with information about this incident to contact Detective Moon at 972-780-5037 Extension 14 or Crime Stoppers at 1-877-373-8477.

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More

Mesquite Mother Killed Family, Self: Dallas ME

advertisement

Click Here!

Four Found Dead Inside Mesquite Home

On Thursday, we expect to learn the names of the four people found dead inside a Mesquite home.

Four Bodies Found in Mesquite Home Four Days After 911 Call

Mesquite police are investigating the discovery of four bodies inside a home in the 1400 block of Paintbrush Street.

More Photos and Videos

The Dallas County Medical Examiner's Office has ruled the cause of deaths of four people found inside a Mesquite home as a murder-suicide.

The Dallas County medical examiner said the deaths of 44-year-old Marcelo Vazquez, 18-year-old Alejandro Roman Vazquez and 21-year-old Paulina Belen Vazquez have been ruled as homicides.

The death of Angelica Vazquez, 43, wife and mother, has been ruled as a suicide. A handgun was located on the floor in the master bedroom near her body, according to Mesquite police.

Detectives are still investigating a motive.

Mesquite police say the four bodies were found inside the home in the1400 block of Paintbrush Street four days after receiving a 911 call reporting gunfire.

Police officials told NBC 5 that officers were called to the home at about 6:30 a.m. Saturday after someone reported hearing gunfire.

The responding officers said they did not see anything unusual and did not see signs of forced entry. They said they were unable to reach the residents.

The officers left after talking with a neighbor who reported hearing and seeing nothing out of the ordinary. Officers returned to the house two more times Saturday morning but were still unable to reach anyone who lived at the home.

Police said the same officer who initially responded to the call returned to the home Wednesday morning and noticed mail in the mailbox and newspapers in the yard. Officials then made the decision to enter the home. Once inside, police discovered the four bodies.

The bodies of two men and two women were found in four separate rooms of the house. Each victim had been shot, Lt. Bill Hedgpeth said.

Police identified the victims on Thursday.

"We process every death scene the same way," he said. "We look for any type of forensic evidence and any type of evidence at all that would lead us in a particular direction. We keep an open mind about it, because we want to see where that evidence will take us."

Police have released few details about the case.

A family friend told NBC 5 that Paulina attended the University of North Texas and that her brother Alejandro graduated from Mesquite High School last year.

"It was just what I thought was just a happy family," said Gustavo Herrera, who told reporters he went to his senior prom with the 21-year-old victim.

Herrera and other friends were gathered outside of the victims' home until well past dark Wednesday night.

"There wasn't anything bad going on with the family," said neighbor Alex Turrubiartes, who graduated high school with the 18-year-old. "There was nothing -- no trouble, nothing; normal."

The investigation into the deaths is ongoing.

12.13 | 0 komentar | Read More

Missing Guide Dog Found, Reunited With Owner

Written By Unknown on Kamis, 14 Maret 2013 | 12.13

advertisement

Click Here!

A Garland woman was reunited with her guide dog, Anka, on Wednesday.

Kiem Densmore's 5-year-old lab was last seen by neighbors at the corner of Holm Drive and Proctor Street in Garland on March 7.

Richard Fletcher and his wife saw the dog walking across the street at Shiloh Road and Royal Drive in North Garland, only three blocks from where she was last seen, and took her home. The couple's brother saw news reports and told them she was the missing guide dog.

"I'm really glad to get her back to Kiem, and I've made two good friends now -- Kiem and Anka," Fletcher said.

Densmore was reunited with Anka shortly before noon Wednesday.

The Fletchers refused the $1,000 reward for Anka's return, saying they were "just doing the right thing." But they said they hope to have play dates with Anka from time to time.

Densmore said she is thankful Fletcher brought her guide dog back.

"I am so grateful to him," she said. "He has a place in my heart, [I] just can't imagine not having her. There's a good chance I could not have her back right now, and I'm so happy."

Her 8-year-old daughter, Darlie, had been searching for Anka since Thursday.

"My heart felt broken without her and, when she got back, my heart felt fixed," she said. "Don't give up."

Kiem Densmore lost her sight after a head injury sustained in 1999 accident.

"Anka, 'Find the bus stop,' she'll find that. 'Find the door,' she'll find that. Tell her, 'Find the restroom,' she'll find a restroom," Densmore said.

Her daughter said her mother had to use her cane while Anka was missing.

"She almost fell," Darlie Densmore said. "She poked herself on a few bushes that are really sharp. She's been getting hurt.

12.13 | 0 komentar | Read More

Four Bodies Found Days After 911 Call

advertisement

Click Here!

Four Found Dead Inside Mesquite Home

Mesquite police are investigating the discovery of four bodies inside a home in the 1400 block of Paintbrush Street.

More Photos and Videos

Mesquite police say the bodies of four people were found inside a home four days after receiving a 911 call reporting gunfire.

Police officials told NBC 5 that officers were called to a home in the 1400 block of Paintbrush Street at about 6:30 a.m. Saturday after someone reported hearing gunfire.

The responding officers said they did not see anything unusual and did not see signs of forced entry. They said they were unable to reach the residents.

The officers left after talking with a neighbor who reported hearing and seeing nothing out of the ordinary. Officers returned to the house two more times Saturday morning but were still unable to reach anyone who lived at the home.

Police said the same officer who initially responded to the call returned to the home Wednesday morning and noticed mail in the mailbox and newspapers in the yard. Officials then made the decision to enter the home. Once inside, police discovered four bodies.

The bodies of two men and two women were found in four separate rooms of the house. Each victim had been shot, Lt. Bill Hedgpeth said. Police said the victims are related.

A handgun was recovered at the scene near one of the bodies, and investigators are not searching for any suspects, Hedgpeth said.

"We process every death scene the same way," he said. "We look for any type of forensic evidence and any type of evidence at all that would lead us in a particular direction. We keep an open mind about it, because we want to see where that evidence will take us."

Police have released few details about the case.

A family friend told NBC 5 that the victims are a 21-year-old woman who attends the University of North Texas, her 18-year-old brother who graduated from Mesquite High School last year and their parents.

"It was just what I thought was just a happy family," said Gustavo Herrera, who told reporters he went to his senior prom with the 21-year-old victim.

Herrera and other friends were gathered outside of the victims' home until well past dark Wednesday night.

"There wasn't anything bad going on with the family," said neighbor Alex Turrubiartes, who graduated high school with the 18-year-old. "There was nothing -- no trouble, nothing; normal."

The investigation into the deaths is ongoing. The Dallas County Medical Examiner's Office will rule on the causes of death.

12.13 | 0 komentar | Read More

Amber Alert Canceled for McKinney Children

Written By Unknown on Rabu, 13 Maret 2013 | 12.13

Ben Russell, NBC 5 News

An Amber Alert out of McKinney that included three children missing since Tuesday afternoon has been canceled. The children have been found safe in Terrell.

Amber Alert Canceled, Children Found Safe

Copy

Close

Link to this video

Copy

Close

Embed this video

Replay

advertisement

Click Here!

The Amber Alert issued by the Texas Department of Public Safety that included three children missing from McKinney has been canceled.

The children were found safe in Terrell, according to the Department of Public Safety.

Authorities have not released additional details.

DPS said 3-year-old Yaretzi Lincecum, 4-year-old Calvin Lincecum and 5-year-old Yesenia Lincecum were last seen at about 3:15 p.m. Tuesday in McKinney.

They were last seen with Calvin Lincecum, 33. 

McKinney police said Lincecum was at home in the 300 block of Woodleigh Drive with the children and their babysitter when an officer of the court served him with a protective order. Lincecum was ordered to stay away from his wife and children.

Police did not release information on why the protective order was issued.

Lincecum got into the car with the three children and drove away, said McKinney police spokesman Chad Barker.

Barker said the mother told police Lincecum may have taken the children out of state, possibly to Louisiana, where he has relatives.

Lincecum faces charges for violation of a protective order and interference with child custody.

NBC 5 has crews on the way and we'll update this story with more information as soon as it's available. As this story is developing, elements may change.

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More

Jury Returns Verdict in Sanders Custody Battle

advertisement

Click Here!

Jurors have returned a verdict in the child custody battle between former Dallas Cowboy Deion Sanders and his estranged wife, Pilar Sanders.

The couple will have joint conservatorship of their daughter, but Deion Sanders will be the sole conservator of their two sons.

Conservators have the right to make decisions for the children, such as their primary residence, education and extracurricular activities.

However, the court will determine visitation rights.

It took about three hours for a Collin County jury to return with a decision in the custody trial involving the Sanders' three children.

The jury's verdict was not unanimous -- 11 of the 12 jurors signed off on the decision, which was reached in less than two hours.

By law, only 10 jurors are required to sign the verdict.

Deion Sanders Gets Custody of Sons, Shares Custody of Daughter

A North Texas jury has awarded Pro Football Hall of Famer Deion Sanders primary custody of his two sons by estranged wife, Pilar, pending the couple's divorce. The Collin County jury also awarded joint custody of their daughter, but the former Dallas Cowboys star can decide where she lives.

Sanders Custody Case Enters Final Round

Day six of the drama-filled child custody fight between Deion and Pilar Sanders could bring some closure on Tuesday.

More Photos and Videos

Deion Sanders was the final witness in the jury trial Tuesday. He didn't take the stand until after 9:30 a.m. after Pilar Sanders showed up to court a half hour late without explanation.

"I am who I am. I think I am a great dad. I think I'm father of the year," Deion Sanders said.

He testified Tuesday that he did not ask the children to fill out a police report against their mother or coach them on what to write after a fight with his estranged wife at their Prosper home in April 2012 in which she was arrested.

He said he was not trying to keep the children from their mother.

Pilar Sanders' attorneys argued that she is not allowed near Deion Sanders' home and said the children have to walk a long distance from the gates near the road up to the mansion.

"I believe the children need both parents. Just like it takes to parents to conceive, it takes two to continue raise. Hopefully, that will be possible," Pilar Sanders said.

Deion Sanders' attorney Rick Robertson also gave some insight into the jury's decision, after speaking with its twelve members directly.

"One of the comments they made was that they did not believe the allegations of abuse," said Robertson. "That they were offended by cheap shots and grandstanding - and that was a comment some of the jurors made to us."

Robertson added that it is "unusual" for a custody decision to not go in the favor of a mother.

"I'm happy, I'm thankful, I'm elated, God is good, He's faithful, He's just, the truth prevailed," Deion Sanders said after the verdict was read.

"The entire case started in a prejudice manner," Pilar Sanders said, unhappy with the ruling. "We have a man who is laughing at the stand who storms out of your children's custody trial, I mean what is that teaching your boys?"

Pilar Sanders felt that valuable evidence was not used, mainly evidence to support her claims of physical abuse. A judge decided against using it in an earlier hearing.

"I go to the appellate court from here," Pilar Sanders said.

The Sanders children did not have to testify.

The judge in the case will now be in charge of setting up a possession schedule for the children.

Divorce drama extends for more than a year

Deion Sanders announced his split from Pilar Sanders on Facebook in December 2011.

Since then, both sides have argued over everything from the prenuptial agreement to alleged assaults and criminal mischief, child support payments and now child custody.

Deion Sanders has argued that the custody battle is all about money. Pilar Sanders has said the fight is about who is the more reliable parent.

Both parents say they want what is best for their children.

NBC 5's Ray Villeda, Catherine Ross and Randy McIlwain contributed to this report.

Previous Coverage:

12.13 | 0 komentar | Read More

Presented By:

Written By Unknown on Selasa, 12 Maret 2013 | 12.13

The likely cause for this is that your browser, feed reader, or email application is configured to not accept cookies, or your reader may launch an external browser to view links without sharing cookies.

  • If you're using Internet Explorer, make sure your privacy setting is at medium or below.
    • Select 'Internet Options' from the 'Tools' menu in your browser window
    • Click the Privacy tab
    • Adjust your privacy setting if necessary
       
  • If you're using a reader that embeds Internet Explorer (examples: Microsoft Outlook, Outlook Express, Feed Demon), you'll also need to select Internet Explorer as your default web browser.
    • Open Internet Explorer
    • Select 'Internet Options' from the 'Tools' menu in your browser window
    • Click the 'Programs' tab and check the box for Internet Explorer to check if it is the default browser and save your change
    • Close your browser, re-open it, and when prompted, select Internet Explorer as your default
    • You can then click on an ad in your newsletter and visit the site you wish to view

© 2013 Pheedo, Inc. All rights reserved.


12.13 | 0 komentar | Read More

TCU Student Arrested in Connection with Ty Pickens' Death

Scott Gordon, NBC 5 News

Texas Christian University Student, Brennan Trainor Rodriguez, 21, has been charged with evidence tampering in connection with the death of Thomas "Ty" Boone Pickens IV, the grandson of billionaire T. Boone Pickens.

Tampering Charged in Death of

Copy

Close

Link to this video

Copy

Close

Embed this video

Replay

advertisement

Click Here!

Brennan Trainor Rodriguez, a 21-year-old student at Texas Christian University, has been arrested in connection with the death of fellow student Thomas "Ty" Boone Pickens IV, the grandson of T. Boone Pickens.

Rodriguez is accused of removing evidence, including drug paraphernalia, heroin and marijuana, from an apartment and hiding it from investigators looking into Pickens' death.

Pickens, 21, was pronounced dead Jan. 29 at Baylor All Saints Medical Center, where a friend brought him after saying he wouldn't wake up. He already may have been dead for several hours, the sources added.

At least one witness told investigators that Pickens took the prescription drug Xanax and later injected heroin in the hours before he died, the sources said.

On Monday afternoon, TCU released the following statement on Rodriguez's arrest:

"It is difficult to hear about this development, as the TCU community is still mourning Ty's death. Because this is a police investigation, all we can do is verify that he is a TCU student. As in all such cases, he has been suspended from the university pending a hearing through the university's disciplinary process."

NBC 5's Scott Gordon contributed to this report.

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More

Call Centers Booming in North Texas

Written By Unknown on Senin, 11 Maret 2013 | 12.13

advertisement

Click Here!

Customer service call center jobs, long outsourced to workers overseas, are coming back to the United States and bringing employment opportunities to the Metroplex.

For years companies shipped these jobs to other countries like India and the Philippines because it cost less, but that's not the case anymore.

"It's about 15 percent cheaper to do it onshore than offshore now," said Mary Murcott, president and CEO of Fort-Worth based Novo 1.

There are about five million call center jobs in the United States, which represents about four percent of the United States work force, Murcott estimated.

Texas has about 450,000 of these jobs, the most of any state, according to the Professional Association for Customer Engagement.

Novo 1 is one of an estimated 200 major call centers in North Texas, with 50 representatives or more.

Murcott said these are mainly middle class jobs, which often don't require a college education.

"Middle class jobs actually have trickle-down effect and create other jobs," Murcott said. "It's good for people to have middle class jobs because they feed the rest of the economy."

And that's good for the region and the country.

Even President Obama spoke about making "America a magnet for new jobs" in his State of the Union address.

One reason call center jobs are returning to the United States is because wages abroad have gone up annually.

"What's happened is the wages off shore have gone up 10, 15, 20 percent a year," Murcott said.

Plus, American consumers complained their problems were not getting solved by representatives overseas.  And technology has gotten better.  Simple calls like password resets are now automated, or consumers can get their answers online.

"What are left are the contextually sensitive complex calls.  And that's what needs an American who understands American way of life, to be able to answer those calls," Murcott said.

"We really have that, you know, just American spirit that ability to empathize and then to go in and do the best we can to make sure we're solving whatever problems it is that the person on the other end has," said Deidra Walker-Peany, who works Aegis, another call center company in Irving.

Walk the office of Aegis, or any call center, and hear a steady hum of conversations.

Catchphrases like, "May I help you?" and, "Thank you for calling," are a constant.

It's a rhythm with row after row of customer service representatives wearing headsets, looking at computer screens and talking to customers about everything from health insurance to utilities to roadside assistance.

Ironically, Aegis is based in India, but half of its business is in the United States, according to CEO Sandip Sen, making call centers in the U.S. necessary.

"Our largest concentration of call center agents in the United States is in Texas between Irving, here, and Kileen," Sen said, adding that the DFW area is an ideal location for its American hub.

"It has a large labor pool.  Second, I think the cost of living here is much [more] affordable as compared to the East and the West Coast.  Third, for a company, which has clients all across the U.S., this is almost in the center, you know about three-and-a-half hours to New York and three-and-a-half hours to San Francisco," said Sen.

The Lone Star State's southern hospitality is a draw for call centers as well.

"We've had people from other states come and say we want some of that Texas charm on the phone," said Murcott.

Walter Jamison, a father of two, has that charm.  He has worked as an insurance agent at Novo 1 for more than a year.  He had to do a typing test, an interview and a voice test to get the job.

"I have a speaking voice for this type of job," Jamison said with a smile.

He also said he has the patience to handle angry consumers. That even-temper and empathy resonates with Americans seeking customer service help and may be the reason call centers are expanding in the United States.

"Kill them with kindness. Apologize. Please, thank you.  That always works," he said.

For more information on careers with Aegis, click here.  For information on careers with Novo 1, click here.

12.13 | 0 komentar | Read More

Car Crashes Into DeSoto Hotel

NBC 5 News

No guests had to be evacuated when a car crashed into a room at the Hampton Inn and Suites at I-35E and Wintergreen Road in DeSoto on Saturday.

Car Crashes Into Hotel Overnight

Copy

Close

Link to this video

Copy

Close

Embed this video

Replay

advertisement

Click Here!

Two people were hospitalized after a bizarre crash in DeSoto at around midnight Saturday.

It started when two cars hit each other on southbound I-35E at Wintergreen Road. The impact of the collision was so powerful that one of the cars went off an embankment, hit a pole the parking lot of a Hampton Inn and Suites then crashed into a hotel room.

No one was in the room at the time of the crash but eyewitnesses who pulled the driver from the car say he wasn't in good shape.

"He was severely inebriated. It was bad, I could smell it on him as soon as I pulled him out of the car and I told him to sit down. He got up, he started running around in circles and it looked like he was going to try to run, then he got back in the car and then the cops came and pulled him out of the car," said Hugh McGuygan.

"I got out and pulled out the fire extinguisher 'cause I saw flames and then the cops showed up and told us to go back, get back. It was crazy, but the guy was okay," said Gaylen Lusch.

Police are still investigating the official cause of the accident.
 

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More

Call Centers Booming in North Texas

Written By Unknown on Minggu, 10 Maret 2013 | 12.13

advertisement

Click Here!

Customer service call center jobs, long outsourced to workers overseas, are coming back to the United States and bringing employment opportunities to the Metroplex.

For years companies shipped these jobs to other countries like India and the Philippines because it cost less, but that's not the case anymore.

"It's about 15 percent cheaper to do it onshore than offshore now," said Mary Murcott, president and CEO of Fort-Worth based Novo 1.

There are about five million call center jobs in the United States, which represents about four percent of the United States work force, Murcott estimated.

Texas has about 450,000 of these jobs, the most of any state, according to the Professional Association for Customer Engagement.

Novo 1 is one of an estimated 200 major call centers in North Texas, with 50 representatives or more.

Murcott said these are mainly middle class jobs, which often don't require a college education.

"Middle class jobs actually have trickle-down effect and create other jobs," Murcott said. "It's good for people to have middle class jobs because they feed the rest of the economy."

And that's good for the region and the country.

Even President Obama spoke about making "America a magnet for new jobs" in his State of the Union address.

One reason call center jobs are returning to the United States is because wages abroad have gone up annually.

"What's happened is the wages off shore have gone up 10, 15, 20 percent a year," Murcott said.

Plus, American consumers complained their problems were not getting solved by representatives overseas.  And technology has gotten better.  Simple calls like password resets are now automated, or consumers can get their answers online.

"What are left are the contextually sensitive complex calls.  And that's what needs an American who understands American way of life, to be able to answer those calls," Murcott said.

"We really have that, you know, just American spirit that ability to empathize and then to go in and do the best we can to make sure we're solving whatever problems it is that the person on the other end has," said Deidra Walker-Peany, who works Aegis, another call center company in Irving.

Walk the office of Aegis, or any call center, and hear a steady hum of conversations.

Catchphrases like, "May I help you?" and, "Thank you for calling," are a constant.

It's a rhythm with row after row of customer service representatives wearing headsets, looking at computer screens and talking to customers about everything from health insurance to utilities to roadside assistance.

Ironically, Aegis is based in India, but half of its business is in the United States, according to CEO Sandip Sen, making call centers in the U.S. necessary.

"Our largest concentration of call center agents in the United States is in Texas between Irving, here, and Kileen," Sen said, adding that the DFW area is an ideal location for its American hub.

"It has a large labor pool.  Second, I think the cost of living here is much [more] affordable as compared to the East and the West Coast.  Third, for a company, which has clients all across the U.S., this is almost in the center, you know about three-and-a-half hours to New York and three-and-a-half hours to San Francisco," said Sen.

The Lone Star State's southern hospitality is a draw for call centers as well.

"We've had people from other states come and say we want some of that Texas charm on the phone," said Murcott.

Walter Jamison, a father of two, has that charm.  He has worked as an insurance agent at Novo 1 for more than a year.  He had to do a typing test, an interview and a voice test to get the job.

"I have a speaking voice for this type of job," Jamison said with a smile.

He also said he has the patience to handle angry consumers. That even-temper and empathy resonates with Americans seeking customer service help and may be the reason call centers are expanding in the United States.

"Kill them with kindness. Apologize. Please, thank you.  That always works," he said.

For more information on careers with Aegis, click here.  For information on careers with Novo 1, click here.

12.13 | 0 komentar | Read More

Car Crashes Into DeSoto Hotel

NBC 5 News

No guests had to be evacuated when a car crashed into a room at the Hampton Inn and Suites at I-35E and Wintergreen Road in DeSoto on Saturday.

Car Crashes Into Hotel Overnight

Copy

Close

Link to this video

Copy

Close

Embed this video

Replay

advertisement

Click Here!

Two people were hospitalized after a bizarre crash in DeSoto at around midnight Saturday.

It started when two cars hit each other on southbound I-35E at Wintergreen Road. The impact of the collision was so powerful that one of the cars went off an embankment, hit a pole the parking lot of a Hampton Inn and Suites then crashed into a hotel room.

No one was in the room at the time of the crash but eyewitnesses who pulled the driver from the car say he wasn't in good shape.

"He was severely inebriated. It was bad, I could smell it on him as soon as I pulled him out of the car and I told him to sit down. He got up, he started running around in circles and it looked like he was going to try to run, then he got back in the car and then the cops came and pulled him out of the car," said Hugh McGuygan.

"I got out and pulled out the fire extinguisher 'cause I saw flames and then the cops showed up and told us to go back, get back. It was crazy, but the guy was okay," said Gaylen Lusch.

Police are still investigating the official cause of the accident.
 

Get the latest headlines sent to your inbox!


12.13 | 0 komentar | Read More
techieblogger.com Techie Blogger Techie Blogger